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Courses
Relationship Management Masterclass
Relationship management is about creating and maintaining robust relationships with all the stakeholders in a business. Many organisations often times
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Elocution and Grammar Program
All professionals can increase their personal brand and reputation with excellent speaking and writing skills; The program will help participants
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Customer Experience Management
Currently, the consequences of suboptimal service are now amplified by the speed and reach of social media. One poorly handled service, one mistake
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Time Management and Personal Effectiveness
Each day we are bombarded with an overwhelming amount of information, asked to make hundreds of decisions, required to juggle countless projects and
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Business Telephone and Email Etiquette
Employees usually convey their feelings and attitudes during phone conversations or email correspondence with customers. In other words, the things
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Presentation & Writing Skills Program
Communication in the workplace is increasingly done via the written and spoken word. With different perspectives, personalities and priorities it is
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Social & Business Etiquette Masterclass
The art of portraying a poised, culturally sensitive and confident image in today's demanding business atmosphere is a critical and vital skill in
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Strategic Marketing and Sales
Marketing has progressed from a simple focus on giving the customers what they want to a pan-company orientation in which the specific capabilities of
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Selling Skills Fast Tract
Introduction This course takes participants through the major elements of making a success in sales. It provides an understanding of how the sales
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Customer Service Excellence
Many customers today have far more control than they did in the past. With social media, unhappy customers now have a louder voice. Getting customer