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COURSES
Available Courses
Leadership Skills
This course will equip participants with contemporary people management skills. It will not only reinforce in them
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Business Ethics
Business ethics is concerned with behaviors and practices in a business context that are considered either good or
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Emotional Intelligence
This course will help participants understand what emotional intelligence means and also demonstrate how emotional
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Personal Effectiveness
The course will not only help participants learn how to take personal responsibility for their own effectiveness,
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Team Building
Introduction Most organizations understand that their success is primarily dependent on how effectively,
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Business Etiquette
Introduction If we want our staff to not only feel confident in new situations but to also be able to network
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Presentation Skills
One of the biggest fears that people have is speaking in front of an audience. Yet it is a process that can be made
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Customer Service Excellence
Many customers today have far more control than they did in the past. With social media, unhappy customers now have
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Selling Skills Fast Tract
Introduction This course takes participants through the major elements of making a success in sales. It provides
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Strategic Marketing and Sales
Marketing has progressed from a simple focus on giving the customers what they want to a pan-company orientation in
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Social & Business Etiquette Masterclass
The art of portraying a poised, culturally sensitive and confident image in today's demanding business atmosphere
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Communication in the workplace is increasingly done via the written and spoken word. With different perspectives,
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Business Telephone and Email Etiquette
Employees usually convey their feelings and attitudes during phone conversations or email correspondence with
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Time Management and Personal Effectiveness
Each day we are bombarded with an overwhelming amount of information, asked to make hundreds of decisions, required
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Customer Experience Management
Currently, the consequences of suboptimal service are now amplified by the speed and reach of social media. One
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All professionals can increase their personal brand and reputation with excellent speaking and writing skills; The
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Relationship management is about creating and maintaining robust relationships with all the stakeholders in a
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