Introduction
The art of portraying a poised, culturally sensitive and confident image in today's demanding business atmosphere is a critical and vital skill in business. It is one every professional should cultivate to be successful. Etiquette is a code of polite conduct based on social acceptance and values.
Programme objectives
- When you know the rules of etiquette for any given situation, it increases comfort, confidence and competence, including the ease and comfort of the people around you, that you may meet in the workplace or in your personal relationships.
- It includes good manners which are polite behaviors that reflect an attitude of consideration, kindness and respect for others.
What we cover
- Social Etiquette and General Behavior
- Business Etiquette
- Professionalism in Communication (Communicate With Confidence)
- Dining/Lunch Etiquette
- Telephone Etiquette
- Business Writing Skills and E-Mail Etiquette
- Effective Presentations(Confident Speaker)
- Manage Emotions
- International Etiquette
What participants will gain
- and appreciation of the following:
- Master social skills in business. Create a positive professional image at all times.
- Network effectively and build rapport with clients, colleagues and prospects
- Communicate with polished language skills and write professional emails
- Send the right message through their personal presentation, body language and posture
- Create a memorable elevator pitch
- Dress appropriately for different business occasions
- Speak confidently in interviews and business meetings
- Approach difficult situations with composure and confidence
- Master the basics of fine Lunch/dining etiquette. Feel comfortable when dining in business and formal situations
- Develop emotional intelligence
- Increase productivity and manage their time better
- Be aware of international etiquette differences