Communication and Interpersonal Skills for Managers

Introduction

Programme objectives

• Everything a manager does involves communicating whether with internal or external customers.
• Effective communication skills is required to attract customers to a business and maintain relationships that will lead to increased sales and profitability
• A manager also needs strong interpersonal skills to manage a team to produce results and motivate team members to success. Moreso, the best idea, the most creative suggestion, or finest plan cannot take place without communication.
• Finally, a manager can't make decisions without information and that information has to be communicated effectively.to team members to ensure higher productivity and alliance..

What we cover

1. 1 Understand effective communication
2. 2 The communication process
3. 3 Understand the barriers to effective communication
4. 4 Developing Interpersonal skills
5. 5 Developing effective active listening skills
6. 6 Understand feedback skills and how to deliver it effectively
7. 7 Developing effective delegation skills
8. 8 Developing effective discipline skills
9. 9 Developing effective conflict resolution skills
10. 10 Developing effective negotiation skills
11. 11 Developing problem solving and decision-making skills
12. 12 Developing coaching and mentoring skills
13. 13 Networking within and outside the organization.

What participants will gain

• Define Communication and explain its importance.
• Describe the communication process.
• List techniques for overcoming communication barriers.
• Identify behaviors related to effective active listening
• Identify behaviors related to providing effective feedback.
• Describe the contingency factors in delegation
• Identify behaviors related to effective delegating
• Identify behaviors related to effective disciplining
• Understand the steps in analyzing and resolving conflicts.
• Understand negotiation techniques